Shipping, Payments & Returns
Our shipping is made easy for you!
We aim to ship all products from our warehouse by 4pm, eastern standard time. Get your order in before this time and be assured that your new product will be on it's way on the same day! Any orders received after 4pm eastern standard time will be sent next business day. All of our parcels are available to be tracked, via a tracking number emailed to you once your parcel has been dispatched,
Shipping Within Australia
For orders under $50 AUD, we charge a flat rate of $5 for shipping and handling. The average time for arrival to most places in Australia is 4 to 6 business days. All parcels are sent via registered and trackable parcel post.
For orders over $50, we offer free standard shipping to anywhere within Australia which is fully trackable and registered.
Want it faster? For just $10.00 extra, add Express Shipping to any order to have your products to your door within 2 business days. Fully trackable and registered this is the fastest way to receive your order.
For orders outside of Australia we have a flat rate standard shipping fee of $20 to anywhere in the world. Fully traceable, please allow up to 15 business days for your item to arrive. For orders over $300 AUD, standard international shipping is free.
Once we have picked and packed your item and it is ready to ship, you will receive an email advising that your item has been dispatched and is on it's way to you. If you opted to have a trackable order, then the tracking number will be included in this email.
Questions on shipping? Email us at email@example.com.
We accept both credit card and Paypal purchases from our site. We are fully encrypted meaning that no one will ever get their hands on your information! We also now offer Afterpay, which allows you to buy your product now, have it shipped to you straight away and pay it off over 4 fortnightly payments at no extra charge.
Package unopened? Unused? No problems!
Please contact our customer service team at firstname.lastname@example.org to arrange a refund. Providing that all of the goods have ben unopened and unused, we will refund the purchase price of your item back to your original payment method. Shipping costs, if incurred in the original sale, will not be refunded. Please allow 14 days from the time of returned item received for you refund to be processed.